'If your computer doesn't recognize your iPhone, iPad, or iPod' click here -> ĥ. Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account -> Set up iCloud on your iPhone, iPad, or iPod touch. Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( ). When prompted, click 'Restore' to erase data & settings, and update system software. Restart into recovery mode (black screen with a cable indicating attach to computer).Ĥ. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).ģ. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.Ģ.

Here is a related video which to me has more complete and clearer instructions: ġ. If you forgot the passcode on your iPhone', or your iPhone is disabled, click here -> All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions: You will likely also need your Apple ID and password. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You must have a computer to use the method below. However, you can eventually restore the data and settings from a backup you made before the device was disabled. If you have a forgotten/unknown device passcode, or have a disabled device, unfortunately you have no option but to erase the device. If you lose both of these items, you could be locked out of your account permanently.'Ĭontact Apple for help with Apple ID account security 'This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues.' Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key.

'Creating a recovery key turns off account recovery. If by this stage you still cannot reset your password you would normally turn to account recovery, but since you say you were using a Recovery Key: How to generate a recovery key ->

Click on this link to read what to do 'If you forgot your Apple ID password' ->

Support apple iphone passcode reset